Missed-Call Text-Back
A follow-up system that can send an approved response after a missed call, subject to proper consent and legal configuration.
1Customer calls
A potential customer dials your business number.
2Business misses the call
The team is on another job — the call goes unanswered.
3Automated follow-up is sent
An approved text-back message is sent (with consent & opt-out).
4Customer replies
The customer responds to the text message.
5Lead is captured
The reply is captured as a new lead in your system.
6Owner receives notification
You're alerted that a new lead came in.
7Appointment or quote requested
The lead requests an appointment or quote — and you follow up.
Sample workflow for illustration. Actual configuration depends on consent and legal setup.
The Missed-Call Text-Back Workflow
When a call goes unanswered, an approved follow-up message can be sent automatically — subject to proper consent and legal configuration. Here's the step-by-step flow.
What the text-back looks like
An approved, opt-out-included sample message. Actual wording is configured with your business and consent setup.
Hi! This is [Business Name]. Sorry we missed your call. How can we help? Reply here or call us back at [number].
Reply STOP to opt out of messages.
- ✓ Workflow triggers on a missed call
- ✓ Sample approved text with opt-out language
- ✓ CRM integration placeholder for captured replies
- ✓ Call-back CTA included in the message
Ready to add Missed-Call Text-Back to your business?
Book a free consultation with Chase to get a tailored growth plan.